What do your donors value?

A few months ago, I had the privilege of facilitating a values exercise for an organization. I blogged about it weeks afterward in a post titled “Does your non-profit have a soul?” Yesterday, I had a similar privilege to facilitate a focus group with a different agency, and one of the questions I asked clients was “what values do you see the organization living?

Wow! If you ever want to know if you live your values, pull together a group of clients and ask them what they see. It can be an incredibly affirming exercise. I suspect it can also be eye-opening.

After yesterday’s focus group, I decided to spend a moment reflecting on the power of that exercise. I found my mind wandering back to the same question:

“I wonder how many non-profits know what values their donors hold close to their hearts and how that impacts their willingness to invest in their mission?”

For some dumb reason, I’ve never considered how a donor perceives an agency’s values, reconciles it with their own personal values, and factors it into their decision to donate or not. After thinking about it for a moment, it is as obvious as the nose on my face. However, I must admit that this never has consciously crossed my mind. <<Embarassing>> Additionally, this revelation has now trigger more questions:

  • Could fundraising ineffectiveness in part be caused by an organization that doesn’t have a well-defined set of organizational values?
  • Could an agency that only has values “on paper” and fails to live by them, negatively impact their fundraising program?
  • What can non-profits learn if they ask their donors what values they see the agency living?
  • How can a non-profit organization best ascertain what values their donors cherish?

Regardless of how you answer these questions, I suspect you will conclude as I have that it is important to figure out how to best communicate what your organizational values are throughout the cultivation, solicitation and stewardship processes.

However, first things first . . . what does your non-profit value? I will leave you with the following incomplete list of values and principles that I’ve seen some agencies embrace (e.g. the YMCA’s core values are in the graphic to the right of this paragraph):

  • Excellence
  • Honesty
  • Fun
  • Creativity
  • Respect for Others
  • Quality
  • Diversity
  • Innovation
  • Winning
  • Care for Others
  • Cooperation

Lots and lots of questions for a Friday. If you find yourself with some answers, please scroll down and share those thoughts in the comment box. We can all learn from each other.

Here’s to your health!

Erik Anderson
Founder & President, The Healthy Non-Profit LLC

About DonorDreams

Erik got his start working in the non-profit field immediately upon graduation with his masters degree in 1994. His non-profit management and fundraising experience numbers nearly 20 years. His teachable point of view around resource development is influenced by the work of Penelope Burk and those professionals subscribing to a "donor centered" paradigm. Donors have dreams and it is our responsibility to be dream-makers because donors are not ATMs.

Posted on February 10, 2012, in Donor-centered fundraising, Fundraising, nonprofit, resource development and tagged , , , , , , , . Bookmark the permalink. 7 Comments.

  1. As a large part of our recent strategic planning at BGC of Metro Atlanta, the following values were adopted:

    Youth First
    Embrace Diversity
    Think Big
    Integrity Always
    Be Courageous
    Deliver Excellence

    Good stuff!

    • Barb . . . it is great hearing from you. I love your organization’s values and I love it even more that it came out of a strategic planning process. I wonder how your Club will monitor and test whether or not it is living up to its values down the road?

      I hope all is well! Happy Valentine’s Day, my friend.


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