Blog Archives
Nonprofit Blog Carnival call for submissions: You are the future of philanthropy
I am thrilled to be hosting the Nonprofit Blog Carnival this May for the third year in a row. This year’s theme is inspired by a TED Talks video filmed in 2007 of Katherine Fulton talking about the “future of philanthropy“. I’ve seen this video countless times, and I’m always inspired by it, which is why I’m using it as a springboard for non-profit bloggers this month.
Throughout the years, I cannot count the number of times I’ve spoken with non-profit friends who openly worry about who will step-up as their community’s next philanthropic movers-and-shakers. They point to the impact of globalization and how it has transferred wealth and philanthropic decision-making away from Main Street.
Watching Katherine speak reminds me there are forces at work that will likely reshape the future of our work. She talks eloquently about the “democratization of philanthropy,” which always makes me think about how the resource development tools in our exist toolbox probably need to be re-thought or tweaked.
Of course, rushing to embrace these changes too soon is fraught with peril as some bloggers like Future Fundraising Now blogger Jeff Brooks has warned us about in so many wonderful posts throughout the years.
For this month’s Nonprofit Blog Carnival, I’m inviting non-profit bloggers to first click-through and view Katherine’s TED Talks video and then write something inspired by her words.
The following are just a few ideas I can imagine non-profit bloggers seizing upon as inspiration for what I anticipate will be amazing submissions to this month’s Nonprofit Blog Carnival:
- Moving from closed-small-slow-fragmented-short to open-big-fast-connected-long assumptions
- A new generation of citizen leaders
- The democratization of philanthropy
- Mass collaboration
- Online Philanthropy Marketplaces
- Aggregated Giving
- Innovation Competitions
- Social Investing
- The Social Singularity
If none of these topics are appealing, I invite bloggers to participate in the picture frame exercise at the end of Katherine’s presentation.
During the month of May, DonorDreams blog is dedicating every post to bringing you videos of non-profit leaders, donors and every day people like you participating in Katherine’s picture frame exercise. If you are not a blogger but want to videotape yourself participating in the picture frame exercise, I am happy to post your vlog on my blog platform. Simply videotape yourself, upload it to YouTube and email me the link with an explanation of who you are and what town you live in.
How bloggers should submit their work for consideration?
You are welcome to write your blog post anytime during the month of May (or even submit a post you may have previously published); however, I must receive your submission by the end of the day on Monday, May 25, 2015:
How do you submit? Simply email the following information to nonprofitcarnival[at]gmail[dot]com:
- Your name
- The URL of your post
- A two of three sentence summary of your post
We will publish the May 2015 Nonprofit Blog Carnival on Thursday, May 28, 2015 right here at DonorDreams blog.
Go visit April’s Nonprofit Blog Carnival
In April, the carnival was hosted by Craig Linton at his blog — “Fundraising Detective” The theme was “A Celebration Of SOFII – Will You Inspire Or Invest?” . He challenged bloggers to submit 100 new articles and exhibits for SOFII (Showcase of Fundraising Innovation and Inspiration).
If you’re interested in seeing what some very smart and talented bloggers submitted, click here.
Miscellaneous details?
Click here to learn more about the Nonprofit Blog Carnival and sign-up for monthly reminders. If you want to view the archives, then you want to click here.
I am very much looking forward to see what you decide to do and where you decide to take this month’s Nonprofit Blog Carnival.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847
Will the computer and smart phone kill fundraising face-to-face solicitations?
Last week, I wrote a blog titled “How do you network?” which was based on a conversation I had with Henry Freeman, the owner of H.Freeman Associates LLC. That post was well-received by many of you, and afterward Henry followed up with a nice email thanking me for his “15 minutes of internet fame.” LOL Of course, in that correspondence, Henry said something that struck me as interesting, which got me wondering about face-to-face solicitation techniques and the future of fundraising.
Here is what Henry wrote that got me thinking:
“One of the things that scares me about the vast amount of technology that enters children’s lives at a very early age is the impact it may have on their ability to grasp the deeply important human skills involved in simple face-to-face communication that involves far more than the words we speak and the facts we share.”
This paragraph formed a mental image in my head of my nephew and niece with their faces buries in their smartphones during a recent family holiday gathering. There were adults everywhere and none of the conversations were kid-friendly. So, they were bored and their phones were entertaining and full of interesting things like texting, emails, Snapchat, etc.
What got me thinking even more about Henry’s concern was a “Tech Shift” radio story I heard on Chicago’s WBEZ 91.5 FM today while driving to Indiana for a site visit with a client.
The interview was with Nick Bilton, who is a tech columnist at NYTimes.com. He recently engaged in a social experiment that yielded an interesting conversation about smartphones. Click here to listen to that interview. It is definitely worth the click.
In doing a little research for today’s blog post, I stumbled across another post “Picture or it didn’t happen” from Leah Pickett at WBEZ. In this article, she talked about her generation being brought up exclusively on technology and social media and the social behavioral changes that have ensued. This is also definitely worth a click.
As these things rolled around the inside of my head, the Illinois and Indiana snow-covered landscape passed by in one white blur, but the one thing my mind kept wandering back to was this simple question:
I wonder if these influences on the next generation of donors and fundraising volunteers will have an impact on the art of face-to-face solicitation and the future of philanthropy?
The reason why this question is so important is because (as Henry so aptly points out all the time in his trainings) face-to-face solicitation is the most effective way to engage a donor. Good fundraising professionals know there are no other solicitation techniques (e.g. mail, email, telephone, etc) that come close to the level of effectiveness as a face-to-face visit with donor.
I honestly don’t have any answers today, but I think it is something worth thinking about because the answer could impact your organization’s approach to fundraising.
How? Here are just a few ideas:
- re-investment in face-to-face solicitation training
- investment in online “personal page” solicitation
- inclusion of a variety of ePhilanthropy strategies (e.g. email, website, social media, crowdfunding, etc) in your annual resource development plan
I really don’t know. Maybe I’m just showing my age? But I think this is an important enough idea to spend a little time contemplating and asking the simple question of “What if?”
What are your thoughts? Do you think the upcoming generation of fundraising volunteers could be impacted by the tech they’ve grown up with? If so, then what do you think the effect could be on resource development? Please scroll down and share your thoughts and experiences in the comment box below.
On a different subject, I’m pleased to announce to the DonorDreams blog community that Henry Freeman is letting me share his fundraising videos with you. My plan is to share one video per month throughout 2015. If there is good viewership, then I’ll continue sharing even more of his videos in 2016. Henry is one heck of a great fundraising professional, and I suspect you’re gonna love his training videos.
Thanks for being so awesome, Henry!
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847
Happy #GivingTuesday everyone!
Sorry about not posting something this morning, but I got to my hotel late last night (around midnight) and I was up five hours later for a 6:00 prospect identification/evaluation meeting. My request of Santa this year is more time added to the day and a few more weeks added on to the year. 🙂
However, when I got out of my early morning meetings and checked my overflowing email inbox, I was reminded that today is #GivingTuesday. I couldn’t have forgotten it even if I wanted because I had a ton of non-profit emails reminding me. I’m not kidding when I tell you that between my emails, LinkedIn messages, and Twitter and Facebook feeds, I must have received 25 personalized solicitations.
Being sleep deprived and generally a softy when it comes to charitable giving, I decided to make my first ever #GivingTuesday donation. So, I weeded through all of the online solicitations and chose the one that I liked most and aligned with what I support.
Drum roll please? 🙂
Congratulations to United Way of Elgin!
Here is the text/copy of what they sent me in a Constant Contact solicitation:
Today is #GivingTuesday–Let’s ALL Make a Difference Today!
#GivingTuesday is an international movement to honor the spirit of giving during the holiday season. After the craziness of Black Friday and Cyber Monday, #GivingTuesday reminds us that we are part of something bigger, and that everyone plays a part in making our world a better place.
Join United Way of Elgin in celebrating this day dedicated to giving back. You can participate instantly with a $30 gift to the Dolly Parton Imagination Library program, which provides one free book each month to children under five in our community. Over 4,200 children received books through the DPIL in 2014–help us reach even more kids in 2015!
No matter how you choose to be a part of #GivingTuesday, remember that when you reach out a hand to one, you influence the condition of all. THANK YOU!!
I must admit that my charitable gift felt like an “impulse buy” like one I might have made on Black Friday because I obviously wasn’t planning on making this gift.
Hmmmmmm? Black Friday? #GivingTuesday?
I suspect a light just went off above my head.
Successful #GivingTuesday solicitations probably utilize some of the same strategies that for-profits use to create the conditions for an impulse buy. Now it all makes sense. (I might not be quick, but I usually get there.) 🙂
So, here is what I really like about the United Way of Elgin’s #GivingTuesday solicitation:
- It was big and colorful, which captured my attention
- There was a picture that told most of the story
- They asked for a specific dollar amount, which allowed me to not think about it very long.
- It was project focused and very specific
- The case for support was understandable in a few simple sentences
- There were multiple links to the DonateNow page (so if I wasn’t ready to click after seeing the first link there were other opportunities late in the letter)
- The letter was short, sweet and to the point . . . easy to read in a matter of seconds
Haven’t made your #GivingTuesday gift yet? There is still time left! Can’t figure out who to support? Why not click-through and check out United Way of Elgin’s Dolly Parton Imagination Library? It will warm your heart to invest in early childhood education and literacy. It did mine!
Did your organization participate in #GivingTuesday? If so, what worked for you? What didn’t work? Please scroll down and share your thoughts and experiences in the comment box below.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847
How many year-end plates are you spinning at your non-profit?
A few weeks ago I facilitated a training session titled “2014 Finish Strong: Year-End Strategies” for a group of non-profit professionals in New Mexico. Long story short . . . there were LOTS of things that non-profits try to do in the fourth quarter. Participants shared with each other what they were doing back home at their agency and we collectively talked about best practices.
The following is the laundry list of fourth quarter activities that we discussed:
- Budget development
- Resource Development Plan (aka fundraising plan)
- Strategic Plan (or any other flavor of planning like tactical plans, business plans, program plans, etc)
- Board Development & Board Governance activities (e.g. officers slate, expiring terms, new recruitment, orientation, year-end evaluation, etc)
- Board Retreat
- Thank-a-Thons (stewardship phone calls to donors)
- Holiday Cards (holiday greetings and stewardship messaging to donors)
- Starting to prep for creation of annual report (e.g. content creation, pics, theme selection, etc)
- Financial Audit prep (e.g. RFP, hiring auditor, closing year-end books, etc)
- Focused solicitation strategies with LYBUNT/SYBUNT donors
- Targeted/Segmented year-end holiday mail solicitations
- Phone-a-Thons (solicitation phone calls typically following up on mailing)
- Online fundraising strategies (e.g. #GivingTuesday, etc)
Lots and lots going on in non-profit shops right now all across the country. The fourth quarter is exhausting!
What are you currently working on at your agency? Are some of those things the same as what you see on the aforementioned laundry list of projects? Please scroll down to the comment box below and either add to our list or share a best practice related to one of the items on the list. We can all learn from each other.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847
Donor stewardship postcards? They work!
I have a confession to make. For years, one of the ideas I’ve shared with clients is that a postcard can be an effective stewardship strategy. The truth is that I’ve doubted the effectiveness of this strategy primarily because I had never seen it done well. Today, I’m able to say that I’ve seen the light and officially have become a believer thanks to my alma mater — University of Illinois (UIUC).
Let’s take a moment to review . . .
Back in December, I blogged about how the University of Illinois finally convinced me to make a contribution to the annual fund. I explained in that post how my first gift had been a long time in the making. Click here to read about the initial solicitation, the rejection, the expert use of donor management systems and the persistence involved in securing gift number one 20 years later. It really is a great story in fundraising persistence.
At the end of my December post, I said this:
“For the record, I am excited to now see how the university stewards its donors. Stay tuned!”
It shouldn’t be a surprise that the fundraising professionals at UIUC are good at stewardship. Here are just a few of the stewardship strategies they’ve used on me:
- an automated gift acknowledgement letter
- another letter from the Department Head with a little handwritten notation on the letter
- a letter from the President of University thanking me for my support and updating me on what’s been going on since I made my contribution
- a number of different email communications
- a postcard with some many different subtle (and not so subtle) messages
Have you done the math yet? I made my contribution in mid-December. It is mid-August and I’ve probably already received between five and seven stewardship pieces and countless marketing impressions with targeted messaging all designed to secure a second charitable contribution.
It was this last stewardship piece that convinced me that postcards can be an affordable and effective strategy for donor stewardship. I scanned the front and back of the postcard and inserted them below for your viewing pleasure.
This is the front of the postcard. Here are some of the things that jump out at me:
- The content of the picture conveys a happy graduate and implies that my support helped make her future very bright.
- The picture also features the most iconic and powerful image that every UIUC graduate loves — Alma Mater. Every graduate I know has some story and happy memory associated with this statue. Just seeing it again on the front of the postcard brought a smile to my face and fond memories flooding back.
- The two simple words — “Thank You” — are printed on the front of the card. In combination with the words “Illinois Annual Fund” in the lower right hand corner, I don’t even need to turn the postcard over to understand what they are trying to communicate to me.
A picture is worth a thousand words and this stewardship postcard exemplifies this in spades!
This is the back of the postcard. There are 165 words used in the letter. Here are some of the things that jump out at me:
- I am updated and told what my charitable contribution is doing (In reality, my gift was made to a department scholarship fun, but that doesn’t stop them from giving me credit for lots of other great things)
- I am thanked again in gracious tones
- They specifically recognize that I was a first time donor (so this postcard is obviously targeted)
- They specifically recognize that my first gift was secured as part of a solicitation to support the Department of Urban & Regional Planning
- They tell me how I can make a second gift online (this time to the annual fund). Obviously, this stewardship tool is also a cross-channel ePhilanthropy solicitation tool. It is also a crossover strategy to move me FROM a donor restricted gift to a departmental scholarship fund TO the annual fund.
- The words are few, but they are powerful and emotional. They are purposely used to repeated hit my heart. Here are just some of those emotional words and phrases: generosity, impact, invest, choosing, transformational, discovery, innovation, friends, makes a difference, shape the future, etc
We can learn a lot from this stewardship postcard. What do you see? What impressed you? What ideas are you walking away with and plan to incorporate into your next stewardship postcard? Please scroll down and share your thoughts in the comment box below. We can all learn from each other.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847
Don’t text and drive, but please use it to fundraise!
Text messaging for solicitation (or stewardship) of donors
By Rose Reinert
Guest blogger
For those of you who are new to the DonorDreams blog, I’m going chapter by chapter through Lon Safko’s book, The Social Media Bible and applying his thoughts to the non-profit sector in a blog on Monday mornings. Of course, it is Tuesday morning (because Erik just returned from his five month engagement in Texas & New Mexico and he got confused).
Last week, we explored marketing yourself through SEM — Search Engine Marketing — and this week we will explore maximizing your message through using mobile.
Do you remember back in January 2010 when The American Red Cross received an overwhelming response with text message donations after the Haiti earthquake? Well, “overwhelming” equaled $41m! The Red Cross received 4.1 million messages valued at ten dollars each, 95% of which were from first-time donors.
Text Message Donations
Simply put, you advertise the fundraising phone number to potential donors. The donors send a text message, and 60 to 90 days later you receive the donation. Seems simple right?
There are some common frustrations that surround that simple equation, which are important to explore. Many non-profits have and are running similar campaigns as The Red Cross, but there are some large hurdles including the cost of processing.
Mobile Site Donations
As we have discussed through our journey in this blog, ensuring that your website is mobile friendly is critical. It also can provide the opportunity to raise funds. A downfall of text message donations is that there is a limit of $10. This, of course, can leave money on the table for your non-profit.
You can utilize similar methods as text message donations, but direct people to your website’s Donate Now button.
Text Message Cultivation
Beyond the usage of text messaging for the end result of raising money, you can utilize it to build your relationship with your donors to position them for larger solicitations in mind.
Send your donor a few quick messages every month (or even once a month) focused on how their contribution is making a difference. Using text messaging in this manner can keep your donors excited and engaged with your mission.
In a year-end campaign for the Humane Society, donors who periodically received stewardship messages via text contributed online with an increased response rate of 77%.
So, what are you waiting for? Let’s get texting!
I am very interested to hear your experiences (both good and bad) with utilizing text messaging for donations or engagement for your agency. Additionally . . . have you used text messaging to donate to an organization? Please share what you liked and disliked in the comment box below.
A few tips for participating in your community’s “Giving Day”
I may not be the sharpest knife in the drawer, but when I get beat over the head with something enough times over the course of a year it becomes obvious that I’m staring at a trend. LOL! In this case, I am referencing an increasingly popular activity sprouting up all over the place — Giving Day.
I was first introduced to the idea of a concentrated one day push while working with a client in Valparaiso, Indiana. Their local community foundation had organized a day where local donors could make an online contribution and designate it to any number of local non-profit organizations. Of course, there were incentives such matching dollars and contests.
As many of you know, I’ve spent the last five months in West Texas and New Mexico working with 18 different agencies on a variety of organizational capacity building activities. While I was down south avoiding a brutal Midwest winter, I was once again introduced to another statewide Giving Day in New Mexico. Like the one in Valparaiso, it was being sponsored by a handful of different community foundations.
Finally, last week I returned home from my temporary assignment and started wading through a ton of mail that was waiting for me. While sifting through that pile, I came across a letter from another agency promoting their community’s Giving Day and they were asking me to make an online contribution.
As I clicked around on Google, I discovered there is a national Giving Day initiative called “Give Local America!” being sponsored by communities, non-profit organizations and an online giving portal company called Kimbia.
As I said earlier, I may not be the brightest or the quickest, but I suspect that I’m looking at a trend in the non-profit sector. 🙂
The Knight Foundation defines a community Giving Day as follows:
“A Giving Day is a powerful 24-hour online fundraising competition that unites a community around local causes. Hosted by the area’s community foundation, the Giving Day raises money through a single online donation platform. A Giving Day is a great way to build community, connect donors to local nonprofits, teach organizations to use digital tools and generate excitement about your community foundation.”
The foundation developed an online “playbook” for people who want to organize one of these events in their community. If you’re interested, click here to check it out.
As I started playing around with these ideas in my head, I’ve come to the conclusion that this doesn’t necessarily have to be a community-wide event sponsored by a community foundation or a United Way. (However, I do think a community-wide approach organized by a foundation or United Way is preferable)
I believe individual non-profit organizations can take these same principles and develop a focused day of giving for themselves. Perhaps, it is something at the end of your Spring annual campaign pledge drive focused on smaller donors. Or maybe it is a year-end giving strategy with a Thanksgiving theme done in conjunction with #GivingTuesday.
Regardless of whether it is community-focused or agency-focused, there are a few simple best practices that power the successes associated with planning these events. You can find those best practices at the other end of the Knight Foundation link (see link above). If you aren’t planning such an event, but you’re participating in one, then here are a few tips for engaging the most number of people in making a contribution in your agency’s name:
- challenge gifts are an important part of the call to action (don’t just rely on the challenge being offered by the organizer . . . additional matching gifts from your major donors will drive even more traffic on your behalf to the online giving portal)
- pre-event publicity is crucial to raise awareness among your donors (e.g. targeted mail, email, etc)
- day-of-event solicitation (e.g. emails, blog posts, Facebook/Twitter/LinkedIn chatter, etc) are important strategies to drive online traffic to the giving page
- post-event recognition and stewardship for an entire year leading up to your next Giving Day build loyalty and a strong base of sustainable giving
Does your agency participate in a community-wide Giving Day? If so, what best practices have you used and found work well? Please use the comment box below to share your thoughts and experiences.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847